1. LICENSE AND SERVICES
i. It is herein agreed that the Service Provider shall provide a Non-Exclusive, Limited, Revocable License to the Client with regard to the Platform subject to payment of the fee as outlined in this Agreement. Further, the License provided herein by the Service Provider to the Client shall be specific for the purpose of enabling the Client to use the Platform pursuant to this Agreement. It is herein agreed that the Service Provider shall enable the Platform to be made available to the Client at all times as practically possible, however in case of any technical and other issues that require time for fixing issues or for issues beyond the control of the Service Provider, in such cases, the Platform may not be temporarily available. Further, the prior versions of the Platform and any third- party tools required to be incorporated in the Platform based on the requirement of the Client shall be provided by the Service Provider subject to mutually agreed timeline and costs. However, the Client shall receive all Updates relating to the Platform subject to mutual agreement between Parties including the costs for the same. The Service Provider shall inform the Client in advance in case of any updates detracting the functionality of the Platform. However, in case of any Updates, the Service Provider may also suggest the configurations required including hardware, software for such updates subject to mutual understanding between Parties including costs. However, in case of any issues beyond the control of the Service Provider relating to the Platform, the Service Provider shall as soon as practically possible resolve the same or may inform the Client regarding the same and subject to mutual agreement provide an alternative
ii. It is herein agreed that the License provided by the Service Provider to the Client relating to the Platform shall include the License to use the Platform pursuant to this Agreement. However, in case the Client requires integration of any API’s into the Platform, the Client shall inform the same to the Service Provider and integration of such API’s shall subject to mutual understanding between the Parties including the costs
iii. Implementation and Hosting: – The Service Provider shall ensure timely implementation, and commissioning of the Platform as per the requirement of the Client/its associates and shall provide hosting services as stated in the attached SLA. This may be provided as per mutually agreed cost and timelines upon mutual agreement between both parties. The Service Provider shall ensure confidentiality and restricted access and use of the information accessed through the support interface within its organization on a need to know basis and in no event shall any such information be shared with any other person in any form. Service Provider has performance analysis done periodically on the platform’s capability and such would be shared with the Client.
iv. The “License Term” shall begin after “Go live/effective date” and shall remain in force until the expiration of this Agreement or until terminated by the Client. This agreement shall come into force from the effective date as stated in SLA as agreed by the Client and shall remain in force for one year(s).
v. The Service Provider offers a Platform for digitally enabling clients ecommerce businesses
vi. Further, the Platform enables businesses to pick orders, manage catalogue, take payments and other related activities.
vii. The Service Provider shall provide services in following manner:
b. As a SAAS platform comprising of
i. Web console for business management
ii. Mobile apps for supporting delivery, live tracking and responding to customer queries
iii. WhatsApp based ordering and notifications
c. Support in taking WhatsApp Business API number
d. The Service Provider shall provide support to the Client in the deployment, enablement with regard to the platform
e. The Service Provider’s Platform is cloud-based. The Service Provider will provide cloud storage services for all the client’s data generated on the platform for up to 2 years
f. It is herein agreed in the event the Service Provider is unable to comply with the specifications and requirements pursuant to this Agreement, then the Client shall intimate the Service Provider regarding the same and provide them an opportunity to rectify the same, however in case the Service Provider is unable to rectify the same despite the above, then this shall result in termination of this Agreement and the Service Provider shall return the data provided by the Client
g. However, the Service Provider may at its sole discretion either accept or reject any changes and shall intimate the same to the Client
h. The Service Provider shall be responsible for any loss occasioned by the negligence of its employees and sub-contractor. The Service Provider acknowledges that the quality of service and time is of essence for supplying Platform and/or services under this agreement. Service Provider via Reports feature, both in CSV and PDF format allows export of client’s transactional data residing in the platform at their own convenience.
i. The Service Provider and the Client shall each nominate a person to serve as a liaison and key contact between Client and the Service Provider for all technical, logistics, commercial issues and updates concerning Platform and the services.
2. SUPPORT AND MAINTENANCE
a. The Service Provider shall provide Platform support and maintenance services (the “Support and Maintenance”) and no source code is provided by the Service Provider.
3. SUBSCRIPTION FEE
a. It is agreed that there will be a onetime fee for providing services to onboard the Client on to the platform. The same shall be invoiced separately.
b. There are no other charges on a yearly or monthly basis.
c. In case of any specific feature requested by the client which includes any integration with 3rd party systems, an additional fee will be applicable. That shall be discussed and agreed upon.
d. There will be additional per order / per transaction fees charged for each order processed. The same will be detailed in the commercial section.
4. WARRANTY, REMEDIES
a. The Service Provider represents and warrants that the Platform does not contain any feature that prevents or inhibits their use, including any computer virus, worm, lock, drop-dead device, Trojan-horse routine, trap door, time bomb, or any other code or instruction that may be used to access, modify, delete, damage, or disable the functioning of the Platform, hardware, or any device owned or used by the Client pursuant to this Agreement owned or used by Client.
b. The Client represents and warrants that the Client devices does not and will not contain any feature that prevents or inhibits their use, including any computer virus, worm, lock, drop-dead device, Trojan-horse routine, trap door, time bomb, or any other code or instruction that may be used to access, modify, delete, damage, or disable the functioning of the Platform or any other Platform, hardware, or other property owned or used by Service Provider and Client and their users warrant that they will use platform only for the intended purpose related to their business needs only.
c. The Service Provider represents that it is compliant with the applicable Laws, rules, regulations.
5. INCIDENT NOTIFICATION
a. The Service Provider will promptly inform the Client’s authorized representative of any Security Incident or attempt thereof involving Client Information being accessed/processed by the Service Provider or its subcontractor, as well as breach of any applicable privacy and data protection laws, within 36 hours of the breach being initially discovered. Immediately following the Client’s and/or the Service Provider’s notification to the Client of the breach, the Service Provider shall intimate the Client and make all efforts to resolve such breach as soon as practically possible. However, it shall intimate the Client regarding the progress of the same and shall make all efforts to return the Data made available to them without any prejudice to other rights and remedies available with Client under this Agreement towards such Security Incident;
b. Notification of Security Breaches shall be sent via e-mail and to the Service Provider’s primary business contact within Client.
c. The Service Provider shall take reasonable steps to immediately remedy any Security Breach and prevent any further Security Breach at The Service Provider’s expense in accordance with applicable privacy rights, laws, regulations and standards.
d. Service Provider at their own discretion with proper non-disclosure and confidentiality agreement with the sub-contractors might use sub-contractors to maintain and manage and deploy the platform. Service Provider is not obligated to intimate the client of such appointment to perform necessary business functions on the platform;
e. Notwithstanding any provision of this agreement, the Service Provider shall indemnify and keep the Client indemnified and harmless from any loss, harm, damage, claim, costs and expenses suffered and/or incurred by the Client, its officers, Directors, representatives or any person claiming under or through the Client on account of any breach of Client’s privacy as contemplated under this clause. However, the Service Provider shall have its rights and remedies as available under the IT Act, 2000 (as amended).
6. TERMS OF SERVICE
a. The Service Provider shall partner with various third-party service providers for provision of specific services including but not limited to payments, email communication, servers, cloud storage.
b. Further, the Service Provider shall hold no responsibility for any failure, issues, errors arising out of the services of such third-party providers to the extent of the exemptions available as under the IT Act, 2000 (as amended)
c. The Service Provider shall ensure to provide all its services in a professional manner.
7. SERVICE LEVELS & SUPPORT
a. The Service Provider shall undertake all efforts to make the Platform and Services available 24 hours a day, seven (7) days a week, except during:
b. Any planned downtime
c. Any unavailability arising out of circumstances beyond the control of the Service Provider including but not limited to any force majeure events, act of God, flood, fire, earthquake
d. Any unavailability arising out of the delay in transmission over the Internet
i. The Service Provider shall provide updates and upgrade the technology of the Platform from time to time and add new features and improvements. However, the Service Provider shall also make available bug fixes and patches for error corrections across the Platform
ii. The Service Provider shall provide support to the Client for resolving any issues they face regarding the Platform
iii. It is herein agreed that any configuration changes shall be made by the Service Provider within three (3) working days unless otherwise discussed between the Parties subject to real time constraints
iv. Further, new features or enhancements shall be taken into consideration based on the effort and alignment of such feature or enhancement with the existing architecture of the Platform
v. It is herein agreed that unless otherwise agreed, any bugs shall be fixed in the first or second release subsequent to the reporting of such bug, subject to its severity and scope
8. ROLES, RESPONSIBILITIES OF SERVICE PROVIDER
a. The Service Provider provides the Platform (SaaS-based Snap Pe ECommerce Platform)
b. The Service Provider shall provide the services to the Administrator and its authorised users during the term of this Agreement
c. The Service Provider shall also provide services and support to the Client regarding any issues faced by them with regard to the Platform. The terms of service are as outlined in TERMS OF SERVICE of this Agreement
d. The Service Provider shall be responsible for adhering to the terms of service and service levels mentioned in this Agreement
e. The Service Provider shall be responsible for keeping the Platform up and running and make the Platform available to the Client during the term of this Agreement
f. The Service Provider shall provide services and adhere to the relevant NPCI guidelines for enabling UPI Based payments via Snap Pe Payment Gateway
9. ROLES, RESPONSIBILITIES OF CLIENT
a. The Client shall be responsible for using the Platform provided herein by the Service Provider only for the purpose mentioned herein
b. The Client shall be responsible for providing correct and accurate information to the Service Provider while availing the services of the Service Provider including usage of the Platform
c. The Client shall be responsible for payment of the fee as outlined in the invoice in consideration of using the Platform provided herein by the Service Provider
d. The Client shall be responsible for adhering to the terms and conditions of this Agreement and the Platform
e. The Client shall be responsible for adopting reasonable security practices and procedures regarding its credentials relating to the Platform including but not limited to user id, password, etc.
f. The Client shall be responsible for any and all acts, actions, activities arising out of its account relating to the Platform
g. The Client shall take sole and full responsibility and ownership of delivery of product or services that is offered via the platform. Any disputes arising out of such transactions will be adequately handled by the Client without any liability or financial responsibility of the Service Provider
h. The Client shall take full responsibility for ensuring that the products and services being offered using the Platform do not violate any the rule and regulations applicable at any point of time. This includes not being involved in any illegal trade of banned goods and services. Any legal or financial implications arising on account of such violation shall be sole responsibility of the Client.
10. INTELLECTUAL PROPERTY
a. It is herein agreed that the Service Provider shall own all the Intellectual Property relating to the Platform
b. The term “Intellectual Property” shall include any trademarks, copyright,
i. patent and other intellectual property whether registered or unregistered
c. The Service Provider shall provide a license to the Client with regard to the use of the Platform subject to the terms set forth herein. For this purpose, the term “License” shall mean permission to use.
d. It is herein agreed that the nomenclature including the terms “Snap Pe Platform”, “Snap Pe APp” shall be solely and exclusively owned by the Service Provider.
e. Client shall notify the Service Provider promptly in writing of any claim under Section 11 (CLIENT DATA) of which it is aware and shall return all the data made available to them by the Client as soon as practically possible.
f. Data, information or content of any nature supplied by Client, or its Affiliates or any data, information or content generated by Client, or its Affiliates while using the Products/Platform, shall remain the property of Client, or its Affiliates, respectively. During the tenure of this agreement, Client may provide and/or the Service Provider may access some data/information of the Client (defined as confidential information).
g. Except as provided in this agreement, the Service Provider shall not acquire a right to use and shall not use the data provided by the Client, except for the purpose of fulfilling its obligations under this agreement. Which includes extracting non specific information for the purpose of analysis and improvement of the capabilities of the Platform
11. CLIENT DATA
a. It is herein agreed that the Client Data shall be hosted by the Service Provider
b. The Service Provider herein undertakes to use reasonable efforts to protect and secure the Client Data as per the data protection law
c. All of the client and its constituents’ data, or any data related to the client’s business shall be kept highly confidential and the Service Provider and/or its employees, sub-contractors shall not use, disclose, deal with, share, transfer or use it in any way.
d. The Service Provider also maintains a backup of data on its server so as to minimize the impact of any server crash
e. The Service Provider herein acknowledges and agrees that such Client Data shall be owned by the Client
f. Upon termination of agreement, before the discontinuation of the service, the Service Provider shall return all of the client and constituents’ data in its possession, including on its servers, documents, information, in digital mode on a data storage device such as tapes, disks, etc.
12. CONFIDENTIALITY
a. “CONFIDENTIAL INFORMATION” shall mean any data or information that (i) in the case of data or information which has been reduced to tangible form, is marked clearly and conspicuously as information or data that is confidential or proprietary, or (ii) in the case of data or information communicated orally, is denominated as confidential or proprietary at the time of disclosure Confidential Information and also includes any information which the Parties obtain from a third party under an obligation of confidentiality. It is clarified that the Confidential Information includes the information uploaded or to be uploaded by the Client on the Platform of the Service Provider as contemplated under this Agreement by the Client. Furthermore, all the terms and conditions of this Agreement, shall be deemed as ‘Confidential Information’.
b. Both Parties shall undertake efforts no less stringent than they take to secure their own confidential information to ensure that the integrity and confidentiality of the other Party’s Confidential Information, data or documents as well as of the data or documents of its Users is maintained, at all times, during the subsistence of this Agreement and for a period of one (1) year post the expiry or early termination thereof.
c. The Disclosing Party may disclose any Confidential Information only (i) when required to do so by order of a court of competent jurisdiction, by order or request of any governmental agency having supervisory authority over the business of the Non-Disclosing Party, or by order of any administrative body or legislative body (including a committee thereof) with jurisdiction to order to divulge, disclose or make accessible such Confidential Information to the extent required. The Disclosing Party will, if legally permissible, provide a written intimation to the Non- Disclosing Party of such demand as soon as possible.
d. In any case, if the Service Provider comes to know of any security breach concerning the Client or any of its Users, it shall immediately inform the Client and take corrective steps to minimize the damage and impact of any such breach.
e. Return of Confidential Information
f. If so requested by the disclosing Party and subject to the provisions of this Agreement, the receiving Party will promptly destroy or cause to be destroyed, or return or cause to be returned to the disclosing Party, all Confidential Information received from or on behalf of the disclosing Party, including all copies or duplicates of such Confidential Information, and all summaries, analyses, compilations, studies, notes, memos or other documents which contain or reflect any Confidential Information. For the avoidance of any doubt, if it is technically impossible to expunge any Confidential Information from the receiving Party’s IT systems where electronic records are automatically backed up to a backup or recovery system in the ordinary course of business, such residual Confidential Information will continue to be subject to the confidentiality obligations set out in this Agreement. Either party may retain a copy of the Confidential Information as required by any law or regulation, their record retention policy, or to defend its work product provided that such Confidential Information is retained in accordance with the terms of confidentiality obligations under this Agreement.
g. Each of the Parties acknowledge and accept that:
a. any breach of this Clause could cause irreparable injury to the non- breaching Party,
b. monetary damages may not be an adequate remedy for any such breach, and
c. the non-breaching Party shall be entitled to injunctive relief, in addition to any other remedy which it may have, in the event of any such breach.
d. Either Party shall, impose obligations in terms equivalent to those in this clause along with its sub-clauses on their respective employees, personnel, agents, sub- contractor/s to whom Information has to be disclosed in order to enable the parties to carry out their respective obligations under this Agreement and shall
i. obtain their written undertaking with respect to their understanding of these obligations and their undertaking to comply these obligations.
e. This clause shall survive termination or expiry of this agreement
13. LIABILITY
a. SERVICE PROVIDER LIABILITY
i. The Service Provider shall be liable for technical issues, maintenance of the Platform
ii. The Service Provider shall be liable for providing the support as mentioned in this Agreement
iii. The Service Provider shall be liable for performing the services, roles, responsibilities outlined in this Agreement
iv. However, the Service Provider shall not be liable in whatsoever manner for any force majeure events, actions, activities beyond its control
v. The Service Provider cannot be liable for any services offered by any third-party since it is beyond the control of Service Provider. The Service Provider shall however assume no liability for any services provided by any third-party
vi. The Service Provider shall in no event hold liability for any errors, network issues, transmission failure arising out of internet and third-party networks.
vii. The Service Provider shall not be liable for any infringement, breach, violation by Client including any intellectual property infringement regarding content, information, description, images, videos, links etc. uploaded by the Client through the Platform, provided such breach, violation or infringement of Client’s data, IPR is not caused on account of any acts of negligence or failure on part of the Service Provider.
viii. In no event shall the Service Provider be liable or obligated to resolve, mediate any disputes, issues between the Client and its customers, staff, employees, contractors
ix. In no event shall the Service Provider hold any liability for anything not mentioned in this Agreement
x. The Service Provider shall not assume any liability for any incorrect details provided by the Client including while managing the payments received from its customers through the Platform
b. CLIENT LIABILITY
i. The Client shall be liable for any acts, actions, activities, breach, commissions, fraud, gross violation, infringement, misrepresentation, negligence, arising out of their use of the platform and the services of Service Provider.
ii. The Client shall be liable for using the platform pursuant to the terms set forth herein
iii. The Client shall be liable for adhering the terms of service outlined in this agreement
iv. The Client shall be liable for adhering the terms and conditions and legal policies made available on the platform
v. The Client shall be solely liable for their brand name and logo and any information, content, images, videos, links etc. uploaded by them using the Platform
vi. Client and Service Provider has to mutually agree and have to come into a mutual agreement and its associated costs for such white labelled version as agreed upon one in the mutual agreement and its terms and conditions
vii. The Client shall be liable for maintaining confidentiality and reasonable security measures while managing its users including staff, vendors
viii. The Client shall be liable solely and exclusively for providing correct and accurate information to the Service Provider while signing up on the Platform including managing its users, managing payments received from its customers, etc.
c. INDEMNITY
i. The Service Provider hereby indemnifies and shall indemnify, defend and hold harmless the Client, its officers, Directors, Shareholders, representatives or any person claiming through or under the Client against any loss, actions. Proceedings, claims, liabilities (including statutory liability), penalties, demands, costs (including but not limited to the legal and attorney fees), awards, damages and/or other expenses incurred or suffered by the Client or its officers, directors, representatives or any person claiming under or through the Client on account of the misuse or for any violation of the clauses of this agreement resulting in loss of data, financial loss, reputation loss or legal liability on account of the violation of the clauses of the agreement by the Service Provider.
ii. The Client shall indemnify, defend and hold harmless the Service provider, its respective offices, directors, representatives, employees, contractors from and against all actions, proceedings, claims, liabilities (including statutory liability), penalties, demands and costs (including without limitation, legal costs), awards, damages, losses, litigations and/or expenses arising out of acts, actions, activities, commissions, omissions, infringement, negligence, gross violations, misrepresentation, breach by Client, its employees, affiliates
iii. The Service Provider shall indemnify and hold harmless the Client against any issues arising out of infringement of Intellectual Property rights of the Client, breach of confidentiality, non-compliance, technical issues relating to the Platform during the term of this Agreement which is attributable to the acts, actions, commissions, omissions, negligence of the Service Provider.
iv. This Clause shall survive termination or expiration of this Agreement.
14. COMMERCIALS – PAYMENT TERMS
a. The Service Provider shall generate and raise an invoice based on the agreed upon fee as mentioned in the Invoice
b. However, the same shall be done upon signing this Agreement and is contingent upon the signing of this Agreement by both the Service Provider and the Client
c. Service charges applicable for each order processed shall be deducted from the settlement amount at the time of the settlement. Consolidated Monthly GST invoice shall be shared with the Client for all these service charges
15. MODE OF PAYMENT
The mode of payment shall be cheque or online transfer or any other mode as mutually agreed to by the Service Provider and the Client
16. PAYMENT TERMS & DATE
a. It is herein agreed that the Payment shall be made by the Client to the Service Provider before going “Live”.
b. It is further agreed that Payment terms will be set as per the invoice provided to Client by Service Provider
17. TAXES
It is agreed that that relevant statutory taxes including GST are extra
18. CUSTOMISATION
It is herein agreed that customizations as per reasonable requirement shall be implemented using the Platform capabilities. In certain circumstances, it is possible that the customization might require implementation time. The Service Provider holds the rights to accept or refuse and customization request received from the Client.
19. TERMINATION
a. IMMEDIATE TERMINATION
This agreement may be terminated with immediate effect in the following events
i. Breach of its obligation/s by the Service Provider w.r.t. the confidentiality, IPR, Data Protection, Incident reporting, compliance of law and /or breach of any obligation or deficiency in services by the Service Provider
ii. In the event of material breach by either party not capable of being cured
iii. In the event either Party is involved in any illegal activity, fraud
iv. In the event of infringement of the Intellectual Property Rights relating to the Platform which are owned by the Service Provider
v. In the event the Client does not adhere to the terms of service and terms and conditions, legal policies mentioned on the Platform
vi. In case the Client misuses or exceeds the scope of license provided herein by the Service Provider with regard to the Platform
b. NOTICE PERIOD
i. Either Party may terminate this Agreement by giving a thirty (30) days’
a. notice in writing to the other party.
c. CONSEQUENCES OF TERMINATION
It is herein agreed that in the event of termination of this agreement in whatsoever manner, the Service Provider shall disable Platform access, suspend the account of the Client, terminate license provided herein to the Client and shall return the Client Data within one (1) month from the date of termination. However, the Service Provider may retain a copy of such Client Data if required by law.
20. TERM
This Agreement shall be effective from the Effective Date and shall remain in effect for a period of 2 years from the date of signing of the agreement. However the same can be renewed with mutual consent
21. REPRESENTATION AND WARRANTIES
Both the Parties herein represent and warrant that they have the authority as per law to enter into and execute this agreement
22. LEGAL REMEDIES
It is herein agreed that in case of breach of this agreement by any Party, the Other Party shall be entitled to seek specific performance of Contract against the breaching Party. This shall be in addition to the other legal remedies as available under law and this agreement.
23. WAIVER
A waiver of any right under this agreement is only effective if it is in writing and it applies only to the party to whom the waiver is addressed and to the circumstances for which it is given
24. DISPUTE RESOLUTION
The Parties shall use reasonable efforts to settle any disputes, claims arising out or of or relating to this agreement (during the term and after expiry or earlier termination of this agreement) through amicable discussions. In the event of such disputes, claims not resolved through amicable discussion, then the Parties hereby agree to submit such disputes, claims to Arbitration. The Parties agree to appoint an Arbitrator by mutual consent for settlement of such disputes, claims. The parties herein agree that the award issued by such Arbitrator shall be final and binding upon the Parties. The Arbitration proceedings shall be conducted in English and in accordance with the provisions of Indian laws and courts
25. SEVERANCE
If any term or provision in this agreement shall be held illegal or enforceable, in whole or part, under any enactment or rule of law, such provision or part to that extent be deemed not to form the part of this agreement, but the validity and enforceability of the remainder of this agreement shall not be affected.
26. LIMITATION OF LIABILITY
Neither party shall be liable to the other party for any indirect, incidental, special, punitive or consequential damages however caused.
27. NON – EXCLUSIVE
Nothing in this agreement shall prevent either Party from executing similar agreements concerning the provision of similar services with any third party including individual, company, organization
28. GOVERNING LAW
This agreement shall be governed by and construed in accordance with laws of Indian Courts.
29. REASONABLE OPPORTUNITY
The Client hereby acknowledges and agrees that it had the reasonable opportunity to construe the terms and conditions mentioned herein with full knowledge of the content and significance and intending to be legally bound by the terms hereof.
30. ASSIGNMENT
Neither party may assign this Agreement or any of its rights and obligations under this Agreement, without written consent from the other, except in connection with or incident to the sale, transfer or other disposition of all or substantially all of the assigning party’s assets, in which instance the acquiring party shall be bound by the terms hereof. Consent will not be unreasonably withheld or delayed. No assignment or transfer shall relieve either party of its obligations of confidentiality as set forth in this Agreement.
31. NOTICES.
a. All notices given hereunder shall be in writing and shall be sent by letter and must be delivered personally, by email or express courier to the address set forth at the beginning of this Agreement or to any other address given in writing, or sent by email to the signatory of this agreement of the receiving party. Each party will notify the other of a change in its address
32. REFUND POLICY
We follow a reliable refund policy to let our customers feel privileged about their association with us. Please read the guidelines governing the refund policy.
If you wish to cancel your account, notify us at least 15 days before end of your term (via an email to support@snap.pe) . Upon cancellation, your data is deleted from our servers. Since deletion of all data is final please be sure that you do in fact want to cancel your account before doing so.
Your subscription gets renewed automatically at the end of each period
You can upgrade or downgrade level of our services at any time of your usage, however SnapPe does not refund any fees in that case
If you stop using our services in between the term, we will not refund you the fees paid by you for the remaining term
We reserve the right to modify or terminate the SnapPe service(s) for any reason, without notice at any time.
Fraud: Without limiting any other remedies, SnapPe may suspend or terminate your account if we suspect that you (by conviction, settlement, insurance or investigation, or otherwise, forcefully removed our branding) have engaged in fraudulent activity in connection with the services offered by us.
Note: No refunds are offered, even if a plan is canceled mid-period.
